Order & Returns

Unwanted Goods

King Active UK will offer a full refund or exchange within 365 days – no questions asked! Unfortunately, due to our strict health and hygiene regulations, we cannot refund or exchange unwanted items if the products have been used or any of the original packaging is missing, opened or broken.

Faulty or Incorrect Goods

King Active UK offers a 12 month replacement or refund policy on all faulty products. Please notify us about faulty or incorrect goods ASAP so we can rectify the problem quickly for you. Simply follow the “How to return an item?” process below to send the item back to us.


You have the right to cancel your order within 7 days for a full refund. King Active UK work on a same day dispatch system, so please try and cancel your order on the same day as ordering to avoid the inconvenience of returning your order.

How To Return An Item?

Simply return your item either in the envelope or box you received it in, or some other secure packaging. Ensure you enclose your name, address and order number (without this information we may not be able to deal with the return). Your return label will be provided to you upon request. Please contact us by email at returns@kingactive.co.uk

Please do not add any other delivery address details as these might incur postage fees.

Take your parcel to the post office and don’t forget to ask for proof of posting as this is your receipt and will cover you should the parcel go missing in transit.  On receipt of your parcel we will acknowledge receipt by email, and process your return accordingly. This returns policy does not affect your statutory rights